Making an Insurance Claim

If you need to make a claim at any time, please get in touch straightaway on

020 8557 2472

or email

How to make a claim

We have a dedicated 24/7 helpline so if you need to call out of office hours, you can still reach someone who will advise you and notify us, so we can get back to you as soon as we can.

020 8557 2472

Our normal working hours are from 9am to 5pm, Monday to Friday, except for bank holidays.

More support, if you need it

For further guidance on what to do if you need our help, please refer to our insurance claims support page, or head to our Advice Centre, where you can read our FAQs and download information you may find useful in the event of an incident.

“I enjoy speaking to different people each day and being able to find the right solution for them. Listed properties are not always the easiest to insure, so being able to help someone makes all the difference to them. I work within a great team, everyone is always there to support one another and encourage each other.”

Jade Robson, Insurance Advisor

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